Make fully sure your reframes and recommendations are applied
Often exactly what a customer needs is pretty apparent. Everyone can notice it. And as you’re maybe not shackled by the old proven fact that ‘therapy must never be directive’, you come straight away together with your wonderful recommendation, re-frame or clearly ‘spot on’ (for your requirements) little bit of sage advice.
And what are the results?
They nod politely. “Yeah, yeah, I’ll try that…â€